This Refund Policy governs all payments made to RaiseUp Learning Solutions for training programs and related services. By completing a transaction, the Participant acknowledges and agrees to the terms outlined below.
1. General Terms
- All refund requests must be submitted in writing to:
📧 Contact@raiseuplearn.com
Approved refunds will be processed within 7–14 business days to the original payment method, subject to banking timelines.
2. Classroom Training Programs
- A full refund is available if a written request is received at least 14 calendar days prior to the scheduled start date.
- If the request is received less than 14 days before the start date, a 25% administrative fee will be deducted.
- No refunds will be issued once the course has officially commenced.
- Failure to attend without prior written notice ("No Show") does not qualify for a refund.
3. Live Online Training
- Participants may request a full refund before the first live session begins.
- No refunds will be granted after attendance of the first session.
- Technical issues related to the participant's device or internet connection do not qualify for refunds.
4. Recorded / On-Demand Courses
Due to immediate access to digital content:
- All recorded or on-demand course purchases are non-refundable once access credentials have been issued or content has been accessed.
5. Course Cancellation or Postponement by RaiseUp
If RaiseUp Learning Solutions cancels or postpones a course:
Participants may choose between:
- A full refund, or
- Transfer to a future session at no additional cost.
RaiseUp shall not be liable for indirect costs incurred by participants (e.g., travel or accommodation expenses).
6. Payment Disputes & Chargebacks
Participants agree to contact RaiseUp Learning Solutions directly to resolve any payment-related concerns before initiating a chargeback through their payment provider.
Unjustified or fraudulent chargebacks may result in:
- Suspension of access
- Legal recovery of disputed amounts
- Applicable administrative fees
7. Non-Refundable Cases
Refunds are not eligible in the following cases:
- Withdrawal after program commencement
- Partial attendance
- Failure to meet technical requirements for participation
- Dissatisfaction for reasons related to personal expectations that do not conflict with the published course description